FAQ       

FAQ

How do I reach customer service?

 

Please feel free to contact us with any questions that you may have.

By emailchicyael@gmail.com

By phone:  +972 (54) 3452969  

 

Shipping

 

We ship via Israel post. For standard, in-stock orders, our warehouse team strives to ship your purchase within 2 business day, excluding Friday & Saturday. For standard Ground shipments, most orders are delivered within one week. Orders placed Sunday through Friday after 12pm CST will be processed and shipped on the next business day.

*Please note we do not ship to P.O. or APO boxes at this time

 

Returns


Your satisfaction is our #1 Goal at Chic&Comfy.

If you’re not absolutely satisfied with your purchase, you may return unused items for a full refund within 14 days of receipt. Simply send your items to the following address:

 

Chic&Comfy

59 Haeshel st'

Herzeliya 46603

+972(54)3452969

 

Please be sure to include your order number and refund or exchange request in the box. Return orders over 14 days are available for store credit or exchange only. Please note that shipping and handling is non-refundable on returns.

Please be aware that Chic&Comfy products are hand loomed, meaning occasional variances in color-way might occur along with loom inconsistencies.

This is normal and to be expected with hand-loomed products. If you feel the product is damaged, please contact us and we will arrange a return.

We will not accept items that have been worn or washed for a return.

Sale/clearance products cannot be returned.

Please also note that unless we have made a mistake, the customer is responsible for the return shipping fees and will not be reimbursed.

 

Hours of Operation


Sunday – Friday 9:00 Am – 6:00 Pm Israel time

 

Washing Instructions


The Chic&Comfy 100% cotton towels is machine washable on cold water and can be dried on low heat.

The Chic&Comfy 50% bamboo 50% cotton towels  are machine washable on cold water but  not allowed to dray on Laundry drying machine !!!

Please expect a small amount of shrinkage as the product is hand-loomed.

It is best to allow the Chic&Comfy towels to air dry or use low heat.

 

Methods of Payment


We accept PayPal online or you can contact us on phone and have a credit card billing with Visa and MasterCard.

 

Privacy


We want to assure you as a customer of Chic& omfy, we only collect the information we need to fulfill an order.

We will not sell or loan your information to a third party. When joining our mailing list we will only send you notifications of new products or special offers we are having.

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